Nomvy · Support
Help with Nomvy.
Answers to common questions about Nomvy. For anything else, email us — a real person will reply, usually within 2 business days.
Logging and AI estimates
Why doesn’t the estimate match the label or my scale?
Photo, text and voice results are AI estimates — review them before saving. A photo can’t show hidden oil, fillings or the exact portion. If you know the weight, edit the grams; if something’s different, use “Fix it” (“it was 150 g”, “no sauce”). For packaged food, scan the barcode. The methodology page explains the limits of estimates.
How do I use “Fix it with a sentence”?
On any result, saved or not, type or say a correction in the Fix it bar, like “half the rice”, “add two rotis” or “fried, not grilled”. You’ll see the before-and-after and can tap Undo. Corrections don’t use your daily AI logs.
What does the “Adjusted for you” chip mean?
That’s Smart Memory. After you’ve corrected a food’s portion at least twice, Nomvy adjusts future estimates for it. Tap the chip to see why, or choose “Don’t adjust this food”. Manage everything in Settings › Smart Memory.
I’ve run out of AI logs for today. What now?
The free plan includes 3 AI logs a day, resetting at midnight your local time. Barcode scanning, search, quick add and re-logging recent meals or My Dishes are unlimited. Pro removes the daily AI limit.
The app said my photo isn’t food.
Try again with the plate filling most of the frame in good light, or describe the meal in text. Photos that aren’t recognised as food don’t use up an AI log.
Does Nomvy work offline?
Manual entries, cached barcodes and recent meals work offline and sync later. AI logging needs a connection; requests made offline are queued with a message.
Subscriptions and billing
How do I cancel my subscription or free trial?
Subscriptions are managed by Apple or Google, not in the Nomvy app. On iPhone: Settings › your name › Subscriptions › Nomvy › Cancel subscription. On Android: Google Play › your profile › Payments & subscriptions › Subscriptions › Nomvy › Cancel. Cancel at least 24 hours before the trial or current period ends to avoid the next charge. You keep Pro until the end of the period you’ve paid for.
How do I get a refund?
Refunds for store purchases are handled by Apple (reportaproblem.apple.com) or Google Play (Play Store › Payments & subscriptions › Budget & history, or Google Play Help). We can’t issue store refunds directly, but we’re happy to help if something went wrong.
I paid but don’t have Pro.
Make sure you’re signed in to the same Nomvy account and the same Apple ID or Google account you purchased with, then tap Settings › Restore purchases. If that doesn’t work, email us with the date of purchase and your store order ID (no card details, please).
What do the plans cost?
Nomvy is free to use every day. Nomvy Pro is available monthly, annually (with a 7-day free trial for eligible new subscribers) or as a one-time Lifetime purchase. Prices vary by country; the price shown in your store applies.
Account, data and privacy
I forgot my password.
On the sign-in screen, tap “Forgot password?” and we’ll email a reset link that works for 1 hour. Check your spam folder. If you signed up with Apple or Google, use that button instead.
How do I move my guest data to a real account?
Create an account or sign in with Apple or Google from Settings while still in guest mode, and your data comes with you. If you sign out of a guest account first, the data can’t be recovered.
How do I export my data?
Settings › Data & privacy › Export my data. Everyone can export a full copy in JSON; Pro can also export CSV. You can also ask us by email.
How do I delete my account?
Settings › Delete account, or email us. The account deletion page explains what is deleted and how long it takes.
Who can see my food photos?
Only you. Photos are stored privately and processed by our AI provider only to estimate nutrition. They’re stripped of location data on your phone, never used for ads, and raw scan photos are deleted after 30 days unless you save them with a meal.
How do I turn reminders off, or hide the numbers?
Settings › Reminders lets you change or turn off each reminder (never more than 3 meal reminders a day). Settings › Gentle mode hides calorie numbers and shows rings and colours instead.
Is Nomvy right for me?
Nomvy is for adults and teens 16+ who want to understand what they eat. It isn’t medical advice and isn’t suitable for anyone with, or recovering from, an eating disorder, or during pregnancy. If tracking feels stressful, take a break and reach out to NEDA (US), Beat (UK) or findahelpline.com.