1. Delete your account in the app (fastest)
• Open Nomvy and sign in.
• Tap Settings.
• Scroll to Danger zone and tap Delete account.
• Read the confirmation, type DELETE and tap Delete forever.
You'll be signed out on every device straight away. This works for guest accounts too.
2. Request deletion by email
If you no longer have the app or can't sign in, email apps@quantumplugtech.com from the address linked to your Nomvy account, with the subject "Nomvy account deletion request". Include the email on your account and, if you used Sign in with Apple or Google, say which one.
To protect your data, we'll confirm the request from your account's email address before deleting anything, and we'll tell you when the deletion is complete. If you used "Hide My Email" with Sign in with Apple, please delete in the app or tell us the relay address.
3. What is deleted
Deletion is permanent and cannot be undone. We delete:
• your account and profile (email, name, sign-in identifiers, body measurements, goals and settings);
• all meals, food items, food photos, saved dishes, recipes and custom foods;
• Smart Memory adjustments, weight history, progress photos, water, activity and fasting logs, and achievements;
• AI scan records, consent records, push notification tokens and active sign-in sessions;
• your subscriber record at our subscription provider (RevenueCat), and your data in our crash reporting and analytics tools.
What may be kept:
• Encrypted database backups, which roll off automatically within about 35 days.
• Server logs, which contain no meal data and are deleted within 30 days.
• Purchase records held by Apple or Google under their own policies (we can't delete these).
• Information we must keep by law, or to resolve a dispute, only for as long as needed.
If you want a copy of your data first, use Settings › Data & privacy › Export my data before deleting.
4. How long it takes
In-app deletion takes effect immediately for your sessions and completes within 30 days. Email requests are completed within 30 days of verifying your identity. Backup copies age out within about 35 days.
5. Your subscription
Deleting your account does not cancel an App Store or Google Play subscription. Cancel first to avoid being charged again:
• iPhone: Settings › your name › Subscriptions › Nomvy › Cancel subscription.
• Android: Google Play › your profile › Payments & subscriptions › Subscriptions › Nomvy › Cancel.
6. Delete some data without deleting your account
• Meals and photos: swipe to delete any entry in your diary.
• Weight entries: delete them from the weight screen.
• Smart Memory: Settings › Smart Memory lets you delete individual adjustments and dishes, or reset all memory.
• Anything else: email apps@quantumplugtech.com (subject "Nomvy data deletion request") and tell us what you'd like deleted.
Raw photos uploaded for AI analysis are deleted automatically after 30 days unless you saved them with a meal. All retention periods are in the privacy policy (quantumplugtech.com/apps/nomvy/privacy-policy).
Contact us
QuantumPlug Technologies LLP · Sinuar Gopal, Laheriasarai, Darbhanga, Bihar 847429, India · apps@quantumplugtech.com